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Support FAQ

Listed below are common support issues. If you don’t see your problem, or have web changes, complete the Support Form or email support@getcws.com.

Website changes aren't showing up
If we (or you) recently updated the website but the changes are not showing up on your website, please try the following:

  • Refresh the page using F5 or Control-F5 (most times will force a browser refresh including cached files)
  • Clear your computer’s cache (find the directions by searching “clear cache” then the name of your browser (Chrome, Firefox, etc.)
  • Try from a different computer, a computer in a different location (from home or the library), or view from a phone or tablet

If you made the change, then make sure you saved the page before exiting or uploaded the changed file. If you’re still having a problem, create a support ticket – be sure to provide the full URL to the page with the issue.

How do I log in to my WordPress dashboard?

Log in to WordPress by going to the WordPress login page. The login page is on your website at the main domain name, followed by /wp-admin/

Here’s an example: mywebsitename.com/wp-admin/ (change “mywebsitename.com” to your domain name).

Enter EITHER your Username or your email address, then your WordPress password.

If you forgot your password, see “I forgot my WordPress password”

 

I forgot my WordPress password

It’s easy to reset your WordPress password. Underneath the WordPress login box (see “WordPress – how do I log in?” you’ll find a link that says “Lost your password?” – click it enter EITHER your WordPress username or your email address. WordPress will send you a password reset link – you have a limited time to use the link, so take care of it as soon as you can. These password reset links are often caught in spam filters, so please check there. Keep your password in a safe place, and ALWAYS use a unique password. 

 

Training for WordPress

Our Professional and Premium Hosting Packages include general help videos accessible in the WordPress administrative dashboard (WP101). If you prefer personalized help, we offer custom-made instructional videos starting at $99. The videos can be downloaded and viewed as often as needed.

One-on-one training is available too, but we recommend the custom-made video – the cost is about the same (or less) and have the recording for unlimited future viewing.